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Privacy Policy

Last Updated May 2018

This privacy policy discloses the privacy practices for www.dishformyrv.com.  We respect your concerns about your personal information, and therefore, we hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet. This privacy policy applies solely to information collected by this web site and by calls made to the phone numbers we provide on this website. If you use this site you explicitly agree to the Terms and Conditions of the Privacy Policy in effect at the time of your use.  It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Essential information We Collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in. We do that in order to:

  • Remember who you are after you log in so that you do not need to authenticate at each click.
  • Monitor if our website is running with the high performance we are dedicated to providing.
  • Let you browse between products without having to start back from the home page at each click.
  • Remember if you put something in your shopping cart before you decide to checkout.
  • Control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Order Information You Expressly Provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account if you’d like. This will make us happy because it confirms your interest in our store. It should also make you happy because we will remember your information and, when you decide to buy our products, you do not have to provide all of your information over again -- you just have to log-in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, we will open your account. We also provide you the possibility to easily withdraw your consent and delete your account. Just connect with us at the contact details at the bottom of the page. 

Partial Purchases

If you have started to buy one of our products, but have not completed the purchase, you may have provided partial information, such as your email. In that case, we might send you an email to remind you about your interest. If you are not comfortable in receiving further emails of this kind, we will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block.

Cookie Policy

Cookies can be used to recognize you when you visit our website, remember your preferences, and give you a personalized experience. Third party integrations on our website also use Cookies. By using our website or services, you are agreeing to the use of Cookies and similar technologies for the purposes described in this Privacy Policy. It possible to disable Cookies through your device or browser settings, but doing so may affect your ability to use the Website. The method for disabling Cookies may vary by device and browser, but can usually be found in preferences or security settings. To find out more about Cookies, including how to see what Cookies have been set and how to manage and delete them, visit allaboutcookies.org, or aboutcookies.org. Because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Other Uses of Personal Data

Monthly newsletter.

How Do We Process Your Information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.

Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. 

  • Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. Authorized.Net
  • Shipping: We integrate with a number of shipping companies to fulfill your orders.

Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.

How Can You Control Your Personal Data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.

How Long Do We Keep Your Data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it. 

Do we have any legal obligations when handling your data?

Many. We might need to share your personal information to comply with applicable legal obligations and fraud detection.

Who Can You Reach Out to for Privacy Matters?

You can contact us about our Privacy Policy by contacting us at support@dishformyrv.com or contact us here:

DISH For My RV

3582 Technology Drive NW 

Rochester, MN 55901

Updates?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on our website, and we will make it clear with email communication sent to your inbox. Please add DISHForMyRV to a list of safe senders, so these types of emails do not end up in a spam folder.

Call Us

Talk with a customer service agent.

Call 1-800-472-1039

Email Us

Email our customer service team.

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  • Support Contact Info
  • Hours

    Mon - Fri 9:00 AM - 10:00PM EDT
    Sat - Sun 10:00 AM - 9:00PM EDT

  • Phone Number

    1-800-472-1039

  • Pace International is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s).

    All prices are in USD Copyright 2018 DISH For My RV. Powered by Pace International.

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