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Frequently Asked Questions

Is it true there is no commitment, activation, disconnect nor restart fees?

Yes. There is no commitment required, activation, disconnect or restart fees. When you are no longer using your service you can simply stop paying your monthly bill. However, if you are a current DISH subscriber and have a receiver added to your account, or you have a credit card on file for Pay-As-You-Go programming, please call DISH to remove from your account to avoid being billed for the next month.

 

I already have a receiver. How do I activate Pay-As-You-Go service?

If you already have a receiver, you can add Pay-As-You-Go service to your account for $7 a month. Contact DISH to add this service by calling 1-800-333-DISH (1-800-333-3474).

 

I have the 211k receiver and want to purchase the 211z. Is it still compatible with my antenna? 

The 211z is a smaller and lighter version of the ViP211k receiver. The 211z is compatible with the same antenna you used with the 211k receiver, including the Tailgater, Pathway X1, and Pathway X2. Click here to see the list of compatible antennas.

 

When is my first payment due?

Payment for the first month programming is due at the time of activation.

 

I’m only going to be on vacation for two weeks. Can I pay for a partial month of service?

No. All Pay-As-You packages are billed in advance on a month-to-month basis in 30 day increments.

 

I already have DISH at home. How can I get it for my RV?

No problem! First purchase a DISH Mobile ViP 211 series HD Receiver and compatible antenna, then you can add your new receiver directly to your existing account.

 

What satellite antennas do DISH receivers work with?

The DISH receivers work with all DISH-Compatible mobile antennas including:

  • King Controls
  • Winegard
  • KVH
  • MotoSat

Click here to see the list of compatible antennas.

 

Do standard DISH satellite antennas also work?

Yes. To get HD programming, you will need to use the DISH 1000 antenna. The DISH 500 is not compatible for HD programming currently.

 

What is the difference between DISH and DirecTV?

  • DISH is offering a program specifically made for the RV market, including the Pay-As-You-Go programming and customized toll-free support.
  • DISH can offer HD programming in motion; it is more difficult and expensive to do so with their competitors.

 

I have three TVs in my RV. Can I hook all of them up?

Yes, customers can purchase up to three DISH Mobile HD Set-tops to activate in their RV. However, this requires an antenna that can support 3 receivers. Click here to see the list of compatible antennas.

 

Is installation included?

No. Ask your dealer for information about installation and equipment costs.

 

Can I watch HD while my vehicle is in motion?

Yes. DISH’s satellite technology allows customer to watch HD programming while the vehicle is moving if equipped with a compatible auto-tracking portable antenna. DISH is the only affordable option for in-motion HD.* Shop In-Motion Antennas.

*With compatible portable antenna

 

Can I get international channels?

International channels are now only broadcasting on satellite 118w and are no longer on the eastern arc. As a result, there are no mobile antennas capable of picking up these channels.

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  • Phone Number

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  • Pace International is an authorized retailer of DISH Network L.L.C. DISH, DISH Network and DISH Network logos are trademarks, registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks, registered trademarks and/or service marks are used under license of DISH Network L.L.C. and/or its affiliate(s).

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